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Aircall and Salesflare

Developer Tools aircall.io ↗

How to connect Aircall

What you can automate

  • When contact Created in Aircall, find or create contact in Salesflare.
  • When contact Updated in Aircall, find or create contact in Salesflare.

About Aircall

Aircall is a customer communications platform — call, message, and AI events as triggers; calls, contacts, and more as actions.

Aircall operations on Zapier

Triggers (51)

Start a workflow when this happens

  • AI Insights Created — Triggers when AI Insights of a call including call summary and key topics of the converstation are created.
  • AI Voice Agent Ended — Triggers when an AI virtual agent ends a call.
  • AI Voice Agent Escalated — Triggers when a call handled by AI Voice Agent has been escalated or transferred to a human agent.
  • AI Voice Agent Started — Triggers when an AI virtual agent starts handling a call.
  • AI Voice Agent Summary — Triggers when a call handled by AI Voice Agent is completed and the agent successfully collected answers to intake questions configured on the agent (e.g., 'What is your full name?', 'What is your email address?').
Show 46 more triggers
  • Call Action Item Created — Triggers when a call action item is created.
  • Call Answered — Triggers when a call answered.
  • Call Assets Generated — Triggers when call recording or voicemail link is available.
  • Call Commented — Triggers when a call is commented, either by Agents from their Aircall Phone, or via the Public API.
  • Call Created — Triggers when a call started.
  • Call Declined by Agent — Triggers when a call declined by agent.
  • Call Ended — Triggers when a call is ended.
  • Call Evaluation Created — Call evaluation created for a call
  • Call Evaluation Updated — Call evaluation updated for a call
  • Call IVR Option Selected — Triggers when call IVR option is selected.
  • Call Ringing on Agent — Triggers when a call ringed to a specific agent.
  • Call Sentiment Created — Triggers when sentiment analysis is generated for a call and indicates customer’s sentiment/mood on the call.
  • Call Tagged — Triggers when a call is tagged.
  • Call Transcription Created — Triggers when a call transcription is created.
  • Call Transferred Externally — Triggers when a call is transferred externally.
  • Call Transferred Internally — Triggers when a call is transferred internally.
  • Call Unhold — Triggers when a call was unhold.
  • Call Voicemail Left — Triggers when ~30sec after calls end if a voicemail is present.
  • Call on Hold — Triggers when a call is on hold.
  • Contact Created — Triggers when a contact is created.
  • Contact Deleted — Triggers when a contact is deleted.
  • Contact Updated — Triggers when a contact is updated.
  • Custom Summary Result Created — Triggers when custom summary result is created.
  • Custom Summary Result Updated — Triggers when custom summary result is updated.
  • Message Received — Triggers when a new message is received to Aircall accounts.
  • Message Sent — Triggers when a new message is sent from Aircall accounts.
  • Message Status Updated — Triggers when the message from Aircall accounts has an updated status.
  • Number Created — Triggers when a number is created.
  • Number Deleted — Triggers when a number is deleted.
  • Playbook Result Generated — Triggers when a playbook result is generated.
  • Playbook Result Updated — Triggers when a playbook result is updated.
  • Realtime Transcription Utterances Received — Triggers when a realtime transcription utterances is received.
  • User Closed — Triggers when a user becomes unavailable according to their working hours.
  • User Closed V2 — Triggers when a user becomes unavailable according to their working hours.
  • User Connected — Triggers when a user becomes online.
  • User Connected V2 — Triggers when a user becomes online.
  • User Created — Triggers when a user is created.
  • User Created V2 — Triggers when a user is created.
  • User Deleted — Triggers when a user is deleted.
  • User Deleted V2 — Triggers when a user is deleted
  • User Disconnected — Triggers when a user goes offline.
  • User Disconnected V2 — Triggers when a user goes offline.
  • User Opened — Triggers when a user becomes available according to their working hours.
  • User Opened V2 — Triggers when a user becomes available according to their working hours
  • User Wrap Up Time Ended — Triggers when wrap up time for a user is ended
  • User Wrap Up Time Started — Triggers when wrap up time for a user is started

Actions (38)

Things Salesflare can make it do

  • Add Comment to Call — Adds a comment (note) to a specific call. A call can have a maximum of 5 comments.
  • Add Tags to Call — Adds one or more tags to a specific call.
  • Add User to a Team — Add User to a Team in Aircall account.
  • Archive Call — Archives a missed call, marking it as done and removing it from the To-do view.
  • Click to Dial — Dial a phone number in the Phone
Show 33 more actions
  • Create Contact — Creates a new shared contact in Aircall. At least one phone number is required.
  • Create Team — Creates a new team in the system.
  • Create User — Create a user in the system
  • Delete Call Recording — Deletes the recording of a specific call. It takes 10-15 minutes to complete. This action cannot be undone.
  • Delete Call Voicemail — Deletes the voicemail of a specific call. It can take up to 1 minute to complete. This action cannot be undone.
  • Delete Contact — Deletes a shared contact from the company. This action cannot be undone.
  • Delete Team — Delete a team by specifying team id.
  • Delete User — Delete a user in the system
  • Fetch a Call Evaluation by Call Id — Fetch a call evaluation by call id.
  • Get Custom Call Summary — Fetches a custom call summary.
  • Get Playbook Results — Fetches playbook results.
  • Get a Call Action Items — Fetches a call action items.
  • Get a Call Sentiment — Fetches a call sentiment.
  • Get a Call Summary — Fetches a call summary.
  • Get a Call Topics — Fetches a call topics.
  • Get a Call Transcription — Fetches a call transcription.
  • Get a Realtime Call Summary — Fetches a real time call summary.
  • Pause Call Recording — Pauses the recording on an active call.
  • Remove User From a Team — Remove User from a Team in Aircall Account.
  • Resume Call Recording — Resumes the recording on an active call.
  • Send Group Message Skipping Aircall Inbox — Send a group message skipping aircall inbox
  • Send Group Message in Agent Conversation — Send a group message in agent conversation
  • Send Message Skipping Aircall Inbox — Send Message Skipping Aircall Inbox
  • Send Message in Conversation — Send a message in conversation
  • Send WhatsApp Message Skipping Aircall Inbox — Send a WhatsApp Message Skipping Aircall Inbox
  • Send WhatsApp Message in Agent Conversation — Send a WhatsApp Message in Agent Conversation
  • Show Insights Card — Displays a custom Insights Card to an agent during an ongoing call.
  • Start Outbound Call — Start an outbound call
  • Transfer Call — Transfers a call to another user, team, or external phone number. Only cold transfers are supported. Provide exactly one of User ID, Team ID, or Phone Number.
  • Unarchive Call — Unarchives a call, placing it back in the To-do view of the Phone app.
  • Update Contact — Updates a shared contact. To update phone numbers or emails, use the dedicated endpoints.
  • Update Number — Updates a specific phone number, including its name, recording settings, priority, and music/message URLs.
  • Update User — Update a user in the system

Searches (10)

Look up existing records

  • Fetch All Teams — Fetches all teams associated with your Aircall account.
  • Fetch a Team by Id — Retrieve details of a specific Team by Id.
  • Get Contact Details — Retrieves details of a specific shared contact by ID.
  • Get Numbers — Fetches all phone numbers associated with your Aircall account.
  • Get User Availability — Get the availability details by id
Show 5 more searches
  • Get User Details — Get the user details by id
  • List All User Number — List all numbers for a user
  • Retrieve Call Details — Retrieve call details using Call ID.
  • Search Call — Search for specific Calls depending on several Query Params like user_id, phone_number or tags. Given a call transferred between A and B phone numbers, the call will not appear when filtering by A but it will for B.
  • User Availabilities — Get availabilities of users

Aircall operations on Make

Triggers (6)

Start a workflow when this happens

  • Watch Calls — Watches for events related to calls.
  • Watch Contacts — Watches for events related to contacts.
  • Watch Conversation Intelligence Events — Watches for conversation intelligence events (call sentiment, summary, transcription, key topics).
  • Watch Messages — Watches for message events (sent, received, status update).
  • Watch Numbers — Watches for events related to numbers.
Show 1 more triggers
  • Watch Users — Watches for events related to users.

Actions (18)

Things Salesflare can make it do

  • Archive a Call — Archives a call.
  • Comment a Call — Adds a comment to a call.
  • Create a Configuration — Creates a new configuration.
  • Create a Contact — Creates a contact.
  • Delete Recording — Deletes call recording.
Show 13 more actions
  • Delete Voicemail — Deletes call voicemail.
  • Delete a Configuration — Deletes an existing configuration.
  • Display Insight Cards — Displays insight cards in an ongoing call.
  • Get a Call — Gets informations about a specific call.
  • Get a User — Returns information about a specific user by their user ID.
  • Make an API Call — Performs an arbitrary authorized API call.
  • Pause Recording — Pauses recording on a Call.
  • Resume Recording — Resumes recording on a call.
  • Send a Message — Send a text or multimedia message from a configured number.
  • Send a Message in Agent Conversation — Send a text message from an Aircall SMS-capable number that will be stored and added in the agent conversation.
  • Tag a Call — Relates a tag to a call.
  • Transfer a Call — Transfers a call to another user, team or number.
  • Unarchive a Call — Unarchives a call.

Searches (3)

Look up existing records

  • List Calls — Fetch all calls associated to a company and their information.
  • Search Calls — Searches for specific calls.
  • Search Users — Returns a lit of users filtered by creation time.

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