About CINNOX

CINNOX is an innovative customer engagement and analytics platform that humanises connections for better business.

CINNOX operations on Zapier

Start a workflow when this happens

Enquiry Closed — Triggers when the enquiry event when the enquiry status changes to Closed.
Enquiry Picked Up by Agent — Triggers when the enquiry event when the enquiry status changes to Handling.
External Contact Deleted — Triggers when the contact event when the external contact is deleted.
External Contact Edited — Triggers when then contact event when the external contact is edited.
External Contact Merged — Triggers when the contact event when the external contact is merged.

Show 8 more triggers

Label Deleted — Trigger the event when there is label deleted
Label Edited — Trigger the event when there is label edited
Missed Enquiry — Triggers when the enquiry event when the enquiry status changes to Missed.
New External Contact Created — Triggers when the contact event when the external contact is created.
New Incoming Enquiry — Triggers when the enquiry event when CX received a new incoming enquiry.
New Label Created — Trigger the event when there is new label created
Receive SMS Delivery Receipts Status — Triggers when the TDR event when the system receives the carrier server delivery status.
Transferred External Contact Ownership — Triggers when the contact event when the external contact ownership is transferred.

Things Salesflare can make it do

Create External Contact — Allows you to create external contact
Get Enquiry Detail — Get enquiry details
Get External Contact Detail — Allow you to query the external contact detail
Get Number List — Allows you to query available number list
Send IM Message to Room — Create the action calls to send IM message to CX group space (public/private)

Show 3 more actions

Send IM Message to Staff — Create the action calls to send IM message to CX staff
Send SMS — Allow you to send SMS
Update External Contact — Allows you to update external contact

CINNOX and Salesflare