Salesflare Salesflare Integrations

Freshservice and Salesflare

Server Monitoring freshservice.com ↗

How to connect Freshservice

What you can automate

  • When new Ticket in Freshservice, create task in Salesflare.
  • When updated Ticket in Freshservice, create task in Salesflare.
  • When new Task in Salesflare, create Ticket in Freshservice.

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Freshservice operations on Zapier

Triggers (4)

Start a workflow when this happens

  • New Ticket — Triggers when there is a new ticket is created in Freshservice.
  • New User — Triggers when a new User is created.
  • Update User — Triggers when a user is updated.
  • Updated Ticket — Triggers when a Ticket is updated.

Actions (5)

Things Salesflare can make it do

  • API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
  • Add Notes to a Ticket — Add Private or Public notes to a Freshservice Support Ticket.
  • Create Requester — Allows you to create a Requester in Freshservice for your support domain.
  • Create Ticket — Create a ticket in Freshservice for your domain.
  • Request Ticket Approval — Creates a ticket approval request

Freshservice operations on Make

Triggers (7)

Start a workflow when this happens

  • Watch Changes — Triggers if a change is created or updated.
  • Watch Problems — Triggers if a problem is created or updated.
  • Watch Release — Triggers if a release is created or updated.
  • Watch Requesters — Triggers if a requester is created or updated.
  • Watch Tasks — Triggers if a task is created or updated.
Show 2 more triggers
  • Watch Tickets — Triggers if a ticket is created or updated.
  • Watch Time Entries — Triggers if a time entry is created or updated.

Actions (32)

Things Salesflare can make it do

  • Create a Change — Creates a new change.
  • Create a Problem — Creates a new problem.
  • Create a Release — Creates a new release.
  • Create a Requester — Creates a new requester.
  • Create a Task — Creates a new task on one of 4 modules.
Show 27 more actions
  • Create a Ticket — Creates a new ticket.
  • Create a Time Entry — Creates a new time entry on one of 4 modules.
  • Deactivate a Requester — Deactivates a chosen requester.
  • Delete a Change — Deletes a chosen change.
  • Delete a Problem — Deletes a chosen problem.
  • Delete a Release — Deletes a chosen release.
  • Delete a Task — Deletes a chosen task from one of 4 modules.
  • Delete a Ticket — Deletes a chosen ticket.
  • Delete a Time Entry — Deletes a chosen time entry from one of 4 modules.
  • Forget a Requester — Forgets a chosen requester.
  • Get a Change — Retrieves a single change.
  • Get a Problem — Retrieves a single problem.
  • Get a Release — Retrieves a single release.
  • Get a Requester — Retrieves a single requester.
  • Get a Task — Retrieves a single task on one of 4 modules.
  • Get a Ticket — Retrieves a single ticket.
  • Get a Time Entry — Retrieves a single time entry on one of 4 modules.
  • Get an Asset — Retrieves a single asset.
  • Make an API Call — Performs an arbitrary authorized API call.
  • Start/Stop Timer — Starts or stops a timer on one of 4 modules.
  • Update a Change — Updates a change.
  • Update a Problem — Updates a problem.
  • Update a Release — Updates a release.
  • Update a Requester — Updates a requester.
  • Update a Task — Updates a task on one of 4 modules.
  • Update a Ticket — Updates a ticket.
  • Update a Time Entry — Updates a time entry on one of 4 modules.

Searches (8)

Look up existing records

  • List Problems — Retrieves a list of all problems.
  • List Releases — Retrieves a list of all releases.
  • List Tasks — Retrives a list of all tasks from one of 4 modules.
  • List Time Entries — Retrieves a list of all time entries from one of 4 modules.
  • Search Assets — Searches for assets or lists them all.
Show 3 more searches
  • Search Changes — Searches for changes or lists them all.
  • Search Requesters — Searches for requesters or lists them all.
  • Search Tickets — Searches for tickets or lists them all.

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