Request Tracker (RT) and Salesflare
How to connect Request Tracker (RT)
- Via Zapier — 17 operations available. Set it up ↗
What you can automate
- When ticket Created in Request Tracker (RT), create task in Salesflare.
- When ticket Status Changed in Request Tracker (RT), create task in Salesflare.
- When new Task in Salesflare, create Ticket in Request Tracker (RT).
About Request Tracker (RT)
Request Tracker (RT) is an open-source, enterprise-grade ticketing system.
Request Tracker (RT) operations on Zapier
Triggers (5)
Start a workflow when this happens
- Custom Field Changed — Triggers when a custom field is changed on a ticket in Request Tracker.
- Custom Role Changed — Triggers when a custom role is changed on a ticket in Request Tracker.
- Ticket Correspondence — Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created — Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed — Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
Actions (8)
Things Salesflare can make it do
- Comment on a Ticket — Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket — Create a new ticket in Request Tracker.
- Reply to a Ticket — Reply to the requestor and any internal or external watchers of a ticket.
- Update Custom Field — Updates a custom field on a ticket
- Update Custom Role — Updates a custom role on a ticket
Show 3 more actions
- Update Ticket Due Date — Update the due date of a ticket.
- Update Ticket Status — Update the status of a ticket.
- Update Ticket Subject — Update the subject of a ticket.
Searches (4)
Look up existing records
- Find Attachment — Locate an attachment by ID.
- Find Ticket — Locate a ticket by ID.
- Find Tickets — Issue a query to find matching tickets.
- Find Transaction — Find a transaction by ID
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