About Servicedialog Chat

Servicedialog Chat is a bridge to your multi-channel messenger.

Servicedialog Chat operations on Zapier

Start a workflow when this happens

Business Closed — Triggers when the business closes based on the configured opening times.
Business Opened — Triggers when the business opens based on the configured opening times.
Conversation Snoozed — Triggers when the configured snooze time for a conversation is reached.
Message Status Updated — Triggers when a status of a message updates. E.g. a customer reads a message. CAUTION: Do not send a new message in this Zap when this trigger is used, you will create a loop.
New Message — Triggers when a new message is received in a conversation.

Show 2 more triggers

New Message Reaction — Triggers when a customer changes the reaction of a message.
WhatsApp Templates Updated — Triggers when any of your WhatsApp templates change. E.g. WhatsApp approves a new template.

Things Salesflare can make it do

Assign User — Assign a user to a conversation.
Delete Message — Remove a message from a conversation.
Mark Read — Mark a conversation as read.
Pin Unpin Conversation — Pin or unpin a conversation.
Send Audio Message — Send message to a conversation. Conversation must not be expired.

Show 11 more actions

Send Contact Message — Send message to a conversation. Conversation must not be expired.
Send Document Message — Send message to a conversation. Conversation must not be expired.
Send Image Message — Send message to a conversation. Conversation must not be expired.
Send Location Message — Send message to a conversation. Conversation must not be expired.
Send Text Message — Send message to a conversation. Conversation must not be expired.
Send Video Message — Send message to a conversation. Conversation must not be expired.
Send WhatsApp Template — Sends a WhatsApp template.
Snooze Conversation — Snooze a conversation for some minutes.
Update Conversation Status — Update the status of a conversation.
Update Marketing Opt In — Update marketing opt in for profile.
Update Profile Custom Field — Update a custom field of a profile.

Look up existing records

Find Agent by ID — Finds an agent by ID.
Find Agents — Finds available agents.
Find Conversation by ID — Finds a conversation by ID.
Find Conversations — Finds available conversations.
Find Conversations by Customer Attributes — Finds available conversations by customer attributes.

Show 7 more searches

Find Customer by ID — Finds a customer by ID.
Find Customers — Finds available customers.
Find Message by ID — Finds a message by ID.
Find Messages — Finds latest messages from a conversation.
Find Messages by Query — Finds latest messages in a conversation based on a query.
Find WhatsApp Templates — Finds available WhatsApp templates.
Find Whatsapp Template by ID — Finds a Whatsapp template by ID.

Servicedialog Chat and Salesflare