WhatsApp Business and Salesflare

How to connect WhatsApp Business

Via Zapier — 6 operations available. Set it up ↗

About WhatsApp Business

WhatsApp Business is a customer messaging app that delivers fast, reliable communication through organized chats, automated responses, and business profiles.

WhatsApp Business operations on Zapier

Triggers (2)

Start a workflow when this happens

Message Status Updated — Triggers when a message you sent changes status (sent, delivered, read, or failed).
New Message Received — Triggers when a customer sends a message to your WhatsApp Business phone number. Note: the test step shows a static placeholder record because WhatsApp's API does not expose message history. Real messages will only appear in Zap runs after the Zap is turned on and a customer sends a new message.

Actions (3)

Things Salesflare can make it do

Send Freeform Message — Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. **Important:** A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
Send Media Message — Send a media message (document, image, video, or audio) to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. **Important:** A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
Send Template Message — Sends a template message to a WhatsApp user.

Searches (1)

Look up existing records

Get Attachment — Retrieves an attachment (image, video, audio, or document) from WhatsApp using its media ID. Useful if you have a media ID from a source other than the "New Message Received" trigger (which auto-downloads media files).