Hiver and Salesflare

How to connect Hiver

Hiver is a Gmail-based helpdesk that helps customer service teams easily access, assign and track customer emails on shared mailboxes.

Start a workflow when this happens

Conversation Updated — Triggers when a conversation's status, assignee, contact, or tags are modified.
First Response SLA Due Soon — Triggers when a conversation is nearing the first response SLA violation
First Response SLA Overdue — Triggers when a conversation has violated the first response SLA
New CSAT Rating Received — Triggers when a CSAT rating is received for a conversation.
New Email Sent or Received — Triggers when an email is sent from or received into a shared mailbox.

Show 5 more triggers

New Inbound Conversation — Triggers when a new conversation is received into a shared mailbox.
New Note Created — Triggers when a new note is created in a shared conversation.
New Outbound Conversation — Triggers when a new conversation is sent from a shared mailbox.
Resolution SLA Due Soon — Triggers when a conversation is nearing the resolution SLA violation
Resolution SLA Overdue — Triggers when a conversation has violated the resolution SLA