Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Freshdesk Features

  • Support customers via email, social media, phone, and chat in one interface
  • Annotate image attachments in responses
  • Write public and private notes in tickets
  • Read about customers via integrations and a built-in customer database
  • Define ticket priority
  • Assign tickets automatically based on employee skill set
  • Auto-suggests solutions from earlier tickets and your solutions center
  • iOS and Android apps available

Freshdesk Pricing

  • Free for Sprout plan with unlimited agents, email channel, and basic phone, social, and chat channels
  • $25/month per person for Blossom plan with advanced social channel, Team Huddle, satisfaction surveys, time tracking, and custom domain mapping
  • $44/month per person for Garden plan with multilingual help desk, ticket templates, community forums, and scheduled reports
  • $59/month per person Estate plan with multiple products, agent collision, shared ownership, enterprise reports, and custom agent roles
  • $99/month per person Forest plan with IP whitelisting, custom email servers, skill-based ticket assignment, and EU data center

Freshdesk & Salesflare Zapier Templates

Freshdesk Screenshots

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