Online helpdesk software.
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
- Support customers via email, social media, phone, and chat in one interface
- Annotate image attachments in responses
- Write public and private notes in tickets
- Read about customers via integrations and a built-in customer database
- Define ticket priority
- Assign tickets automatically based on employee skill set
- Auto-suggests solutions from earlier tickets and your solutions center
- iOS and Android apps available
- Free for Sprout plan with unlimited agents, email channel, and basic phone, social, and chat channels
- $25/month per person for Blossom plan with advanced social channel, Team Huddle, satisfaction surveys, time tracking, and custom domain mapping
- $44/month per person for Garden plan with multilingual help desk, ticket templates, community forums, and scheduled reports
- $59/month per person Estate plan with multiple products, agent collision, shared ownership, enterprise reports, and custom agent roles
- $99/month per person Forest plan with IP whitelisting, custom email servers, skill-based ticket assignment, and EU data center