Freshdesk integration
Online helpdesk software.
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Freshdesk features
- Support customers via email, social media, phone, and chat in one interface
- Annotate image attachments in responses
- Write public and private notes in tickets
- Read about customers via integrations and a built-in customer database
- Define ticket priority
- Assign tickets automatically based on employee skill set
- Auto-suggests solutions from earlier tickets and your solutions center
- iOS and Android apps available
Freshdesk pricing
- Free for Sprout plan with unlimited agents, email channel, and basic phone, social, and chat channels
- $25/month per person for Blossom plan with advanced social channel, Team Huddle, satisfaction surveys, time tracking, and custom domain mapping
- $44/month per person for Garden plan with multilingual help desk, ticket templates, community forums, and scheduled reports
- $59/month per person Estate plan with multiple products, agent collision, shared ownership, enterprise reports, and custom agent roles
- $99/month per person Forest plan with IP whitelisting, custom email servers, skill-based ticket assignment, and EU data center
