Zoho Desk and Salesflare

How to connect Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.

Start a workflow when this happens

New Account — Triggers when a new account is created.
New Agent — Triggers when a new agent is added.
New Article — Triggers when a new article is published.
New Attachment — Triggers when a new attachment is added to any ticket in the selected organization.
New Comment — Triggers when a new comment is added to any ticket in the selected department.

Show 5 more triggers

New Contact — Triggers when new contact is created.
New Message — Triggers when a new message is added to any ticket in the selected department.
New Status Change — Triggers when a status of ticket is changed.
New Ticket — Triggers when a new ticket is created.
Updated Ticket — Triggers when a ticket is updated.

Things Salesflare can make it do

API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Add Attachment — Add an attachment to a ticket.
Add Comment — Add a comment to a ticket.
Create Account — Creates a new account.
Create Contact — Creates a new contact.

Show 5 more actions

Look up existing records

Things Salesflare can make it do

Add a Comment — Adds a comment to an object based on id for a particular module (tasks, tickets).
Close Tickets — Closes one or more tickets by specifying the ticket ID(s) in a list.
Create an Object — Creates an object based on a selected module (ex: create an account, create a contact, create a ticket ...).
Delete an Object — Deletes a specified object based on id from a selected module (ex: delete an account, delete a contact, delete a ticket ...).
Edit Spam Objects — Sets or unsets contacts/tickets as spam by specifying their ids into a list.

Show 3 more actions

Get an Object — Returns only one object that has a specified id from a selected module (ex: a task, a ticket, an account ...).
Make an API Call — Performs an arbitrary authorized API call.
Update an Object — Updates a specific object based on id from a selected data (ex: update an account, update a ticket, update a contact ...).

Look up existing records

List Objects — Returns a list that contains multiple objects from a selected module (multiple accounts, multiple contacts, multiple tickets ...).
Search Objects — Returns multiple objects based on a search criteria from a selected module(ex: accounts where account name contains 'Joe', tickets where subject contains 'Hello', contacts where email contains domain '@gmail.com' ...).