Intercom and Salesflare

Customer communication platform.

Customer Support Support & Live Chat intercom.com ↗

How to connect Intercom

Via Zapier — 43 operations available. Set it up ↗
Via Make — 19 modules available. Set it up ↗

What you can automate

When lead Added Email in Intercom, find or create contact in Salesflare.
When new Lead in Intercom, find or create contact in Salesflare.
When tag Added to Lead in Intercom, find or create contact in Salesflare.
When new Company in Intercom, find or create account in Salesflare.
When new Ticket in Intercom, create task in Salesflare.
When updated Company in Intercom, find or create account in Salesflare.

About Intercom

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

Features

Tracks your customers and visitors to see what they do in your site and app
Use on-site Messenger to chat with customers, share support documents and blog posts, and more
Send automated drip messaging to convert visitors to customers
Use team inbox to let anyone keep in touch with your users and offer support
Integrate with Stripe to learn more about your customers
Filter to find specific categories of users
iOS and Android apps available

Pricing

Free Platform to see who your users are and what they do in your app
$49/month Articles add-on
from $53/month Messaging plan for core automated messaging features with 250 people
from $53/month Inbox plan for core messenger and team inbox features with 250 people
from $155/month Essential plan for Messenger, Team Inbox, Operator, and mobile apps with 250 people
from $181/month Pro plan for Essential features plus Assignment rules and Premium integrations with Salesforce, Clearbit, and Zendesk with 250 people

Intercom operations on Zapier

Triggers (18)

Start a workflow when this happens

Contact Replied — Triggers when a Contact replies to a Conversation in Intercom.
Lead Added Email — Triggers when a Lead enters an email address.
Lead Converted to User — Triggers when a lead converts to a user.
New AI Summary — Triggers when an AI-generated summary is created for a conversation in Intercom.
New Closed Conversation — Triggers when you close a Conversation.

Show 13 more triggers

New Company — Triggers when a new Company is created.
New Conversation — Triggers when a new Conversation is created by a User in Intercom.
New Conversation Rating — Triggers when a conversation receives a rating.
New Lead — Triggers when a new Lead is created.
New Ticket — Triggers when a new Ticket is created in Intercom.
New Unsubscription — Triggers when a user unsubscribes from Intercom.io emails.
New User — Triggers when a new User is created.
Tag Added to Conversation — Triggers when a Tag is added to a Conversation in Intercom.
Tag Added to Lead — Triggers when a Lead is tagged.
Tag Added to User — Triggers when a User is tagged.
Updated Company — Triggers when a company is updated.
Updated Contact — Triggers when a Contact is updated in Intercom.
Updated Ticket — Triggers when a Ticket is updated in Intercom.

Actions (19)

Things Salesflare can make it do

API Request (Beta) — This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Add Note — Add a note to a user.
Add Tag to Contact — Add a Tag to a specific Intercom Contact.
Add/Remove Tag on Company — Attach or remove a tag from a specific company.
Create Article — Creates a new article in your Help Center.

Show 14 more actions

Create Conversation — Creates a new conversation from a contact.
Create Data Event — Submit a Data Event to your Intercom account.
Create Ticket — Create a Ticket
Create User — Creates a new user in your Intercom app.
Create or Update Company — Creates or Updates a Company in Intercom.
Create/Update Lead — Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Create/Update User — Update a user within Intercom given their e-mail address.
Find or Create Company — Looks up an existing company in your Intercom account.
Find or Create Lead — Find or Create Lead
Remove Tag From Contact — Remove a Tag from a specific Intercom Contact.
Reply to Conversation — Adds a reply or note to an existing Conversation.
Send Incoming Message — Send a Message from a Contact into Intercom to create a new Conversation. Note: you must have a valid plan on Intercom to access this action.
Send Message to Contact — Sends a message to a contact.
Update Ticket — Updates an existing ticket in Intercom.

Searches (6)

Look up existing records

Find Company — Finds an existing company in your Intercom account.
Find Conversation — Search for conversations using various criteria.
Find Lead — Finds an existing Lead.
Find Ticket — Search for tickets using various criteria.
Find User — Finds an existing user.

Show 1 more searches

Retrieve a Conversation — Retrieves a specific conversation by ID, including conversation parts.

Intercom operations on Make

Triggers (1)

Start a workflow when this happens

Watch Events — Receives notifications for all events.

Searches (18)

Look up existing records

Attach/Detach a Contact to/from a Conversation — Attaches or detaches a contact from a conversation.
List Activity Logs — Retrieves a log of activities by all admins.
List Admins — Retrieves all your admins.
List Companies — Retrieves all companies with associated users.
List Companies (Large Datasets) — Retrieves all companies. This module is a variant of the List Companies module and is intended for large datasets.

Show 13 more searches

List Company's Contacts — Retrieves all contacts attached to a company.
List Company's Segments — Retrieves all segments that belong to a company.
List Contact's Companies — Retrieves the list of companies associated to a contact.
List Contact's Data Events — Retrieves a contact's events from the last 90 days.
List Contact's Notes — Retrieves all notes associated to a contact.
List Contact's Segments — Retrieves all segments that belong to a contact.
List Contact's Tags — Retrieves the list of tags associated to a contact.
List Contacts — Retrieves all your contacts (users and leads).
List Conversations — Retrieves all your conversations.
List Data Attributes — Retrieves the data attributes of the contact or company entity.
List Segments — Retrieves all your segments.
List Tags — Retrieves all your tags.
Search for Conversations — Searches for conversations matching a query.