Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Zendesk Features

  • Email, phone, social network, and chat customer support in one support suite
  • Built-in phone support to make calls from Zendesk
  • Tabbed interface to view multiple tickets at once
  • Build a help center with documentation and a customer portal for self-service support
  • Use Net Promoter Score surveys and AI prediction to enhance support performance
  • iOS and Android apps available

Zendesk Pricing

  • Free Lite plan for 1 concurrent live chat, with 14 day chat history
  • from $5/month per user Essential Support plan for email and social support, with basic help center
  • from $14/month per user Team Chat plan for unlimited chats
  • from $19/month per user (plus phone usage fee) Team Talk plan for multiple phone numbers, automatic ticket creation, and text messaging
  • $109/month per user Professional Zendesk Suite for email, chat, phone, social, and messaging support, knowledge base, reports, and analytics
  • $179/month per user Enterprise Zendesk Suite for Professional features plus roles, permissions, multi-brand customization, unbranded chat widget, AI-powered satisfaction prediction, and 24/7 phone support

Zendesk & Salesflare Zapier Templates

Zendesk Screenshots

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