SupportBee and Salesflare
Easiest way to manage customer support emails.
How to connect SupportBee
- Via Zapier — 5 operations available. Set it up ↗
- Via Make — 12 modules available. Set it up ↗
What you can automate
- When new Agent Reply in SupportBee, create internal note in Salesflare.
- When new Comment in SupportBee, create internal note in Salesflare.
- When new Customer Reply in SupportBee, find or create account, then find or create contact, then add contact to account in Salesflare.
- When new Ticket in SupportBee, create task in Salesflare.
- When new Task in Salesflare, create Ticket in SupportBee.
About SupportBee
SupportBee is the easiest way to manage customer support emails. It helps your team collaborate & deliver friendly customer service.
SupportBee operations on Zapier
Triggers (4)
Start a workflow when this happens
- New Agent Reply — Triggers when an agent replies to a ticket.
- New Comment — Triggers when a new comment is added to a ticket.
- New Customer Reply — Triggers when a customer replies to a ticket.
- New Ticket — Triggers when there is a New Ticket in your SupportBee account.
Actions (1)
Things Salesflare can make it do
- Create Ticket — Creates a New Ticket in your SupportBee account.
SupportBee operations on Make
Triggers (4)
Start a workflow when this happens
- Watch New Agent Reply — Watches for a new agent reply.
- Watch New Comment — Watches for a new comment.
- Watch New Customer Reply — Watches for a new customer reply.
- Watch New Ticket — Watches for a new ticket.
Actions (6)
Things Salesflare can make it do
- Create a Ticket — Creates a ticket.
- Delete a Trashed Ticket — Deletes a trashed ticket.
- Get a Ticket — Gets a ticket.
- Make an API Call — Performs an arbitrary authorized API call.
- Trash a Ticket — Trashes a ticket.
Show 1 more actions
- Un-Trash a Ticket — Un-trashes a ticket.
Searches (2)
Look up existing records
- Fetch Tickets — Fetches tickets.
- Search Tickets — Searches from all tickets.
Screenshots
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