Web-based help desk support tool.
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
- Email, phone, social network, and chat customer support in one support suite
- Built-in phone support to make calls from Zendesk
- Tabbed interface to view multiple tickets at once
- Build a help center with documentation and a customer portal for self-service support
- Use Net Promoter Score surveys and AI prediction to enhance support performance
- iOS and Android apps available
- Free Lite plan for 1 concurrent live chat, with 14 day chat history
- from $5/month per user Essential Support plan for email and social support, with basic help center
- from $14/month per user Team Chat plan for unlimited chats
- from $19/month per user (plus phone usage fee) Team Talk plan for multiple phone numbers, automatic ticket creation, and text messaging
- $109/month per user Professional Zendesk Suite for email, chat, phone, social, and messaging support, knowledge base, reports, and analytics
- $179/month per user Enterprise Zendesk Suite for Professional features plus roles, permissions, multi-brand customization, unbranded chat widget, AI-powered satisfaction prediction, and 24/7 phone support