eGain and Salesflare
How to connect eGain
- Via Zapier — 26 operations available. Set it up ↗
About eGain
eGain is a top-rated AI knowledge management platform for customer engagement.
eGain operations on Zapier
Triggers (17)
Start a workflow when this happens
- Activity Completed — Triggers when a activity is completed.
- Activity Created — Triggers when a new activity is created.
- Activity Sent to Next Stage in a Workflow — Triggers when an article is moved to next stage in a workflow.
- Activity Transition — Triggers when a activity is transition from one source to another.
- Article Created — Triggers when a new article is created.
Show 12 more triggers
- Article Deleted — Triggers when an article is deleted.
- Article Published — Triggers when an article is published.
- Article Republished — Triggers when an article is republished.
- Article Sent Back to Stage in a Workflow — Triggers when an article is sent back to any previous stage in a workflow.
- Article Updated — Triggers when an article is updated.
- Case Closed — Triggers when a case is closed.
- Folder Created — Triggers when a folder is created.
- Folder Deleted — Triggers when a folder is deleted.
- Folder Updated — Triggers when a folder is updated.
- Message Failed — Triggers when a system could not send out an email.
- Message Sent — Triggers when a message is sent.
- User Logout — Triggers when a user logs out of the system.
Actions (2)
Things Salesflare can make it do
- Create Calltrack Activity — Creates a new calltrack activity.
- Create an Email Activity — Creates a new email activity.
Searches (7)
Look up existing records
- Case Search — Search for cases based on various criteria.
- Get Activity Notes — Get notes for an activity by activity Id.
- Get Activity by Id — Get Activity data by activity Ids from eGain
- Get Case Notes — Get notes for a case by Case Id.
- Get Case by Id — Get Case details by case Id from eGain
Show 2 more searches
- Get Customer Notes — Get notes for a customer by customer Id.
- Get Customer by Id — Get customer by Id from eGain.
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