Groove and Salesflare
How to connect Groove
- Via Zapier — 20 operations available. Set it up ↗
- Via Make — 16 modules available. Set it up ↗
What you can automate
- When customer Added in Groove, find or create account, then find or create contact, then add contact to account in Salesflare.
- When note Added in Groove, create internal note in Salesflare.
- When ticket Priority Changed in Groove, create task in Salesflare.
- When ticket State Changed in Groove, create task in Salesflare.
- When new Task in Salesflare, create New Ticket in Groove.
About Groove
The simple helpdesk for SaaS and eCommerce businesses.
Groove operations on Zapier
Triggers (14)
Start a workflow when this happens
- Agent Invited — Triggers when an agent is created.
- Agent Replied — Triggers when an agent replies to a ticket.
- Customer Added — Triggers when a customer is created.
- Customer Replied — Triggers when a customer replies to a ticket.
- Note Added — Triggers when a note is added to a ticket.
Show 9 more triggers
- Ticket Assigned — Triggers when a ticket is assigned.
- Ticket Closed — Triggers when a ticket is closed.
- Ticket Deleted — Triggers when a ticket is deleted.
- Ticket Moved — Triggers when a ticket is moved to a different mailbox.
- Ticket Opened — Triggers when a ticket is opened.
- Ticket Priority Changed — Triggers when a ticket's priority is changed.
- Ticket Started — Triggers when a new ticket is created.
- Ticket State Changed — Triggers when a ticket's state is changed.
- Ticket Tagged — Triggers when a ticket is tagged.
Actions (6)
Things Salesflare can make it do
- Add Note — Adds a private note to an existing ticket.
- Change Assigned Agent — Assigns an agent to a ticket.
- Change Ticket State — Changes the state of a ticket, e.g. from "opened" to "closed".
- Close Ticket — Changes the state of a ticket to "closed".
- Create New Ticket — Starts a new ticket for your customer.
Show 1 more actions
- Reopen Ticket — Changes the state of a ticket to "opened".
Groove operations on Make
Triggers (4)
Start a workflow when this happens
- Watch Agent Event — Triggers when a new agent event occurs.
- Watch Customer Event — Triggers when a new customer event occurs.
- Watch Message Event — Triggers when a new message event occurs.
- Watch Ticket Event — Triggers when a new ticket event occurs.
Actions (11)
Things Salesflare can make it do
- Add Labels to a Ticket — Adds labels to a ticket.
- Create a Ticket — Creates a ticket.
- Get a Ticket — Gives information about a ticket.
- Get a Ticket's Assignee — Gets a ticket's assignee.
- Get a Ticket's State — Gets a ticket's state.
Show 6 more actions
- Make an API Call — Performs an arbitrary authorized API call.
- Replace All Labels on a Ticket — Replaces all labels on a ticket.
- Update a Ticket Assignee — Updates a ticket's assignee.
- Update a Ticket's Assigned Group — Updates a ticket's assigned group.
- Update a Ticket's State — Updates a ticket's state.
- Upload a File — Sends a single binary file, which is supported by most clients.
Searches (1)
Look up existing records
- Search Tickets — Searches for tickets.
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