HelpDesk.com and Salesflare
How to connect HelpDesk.com
- Via Zapier — 15 operations available. Set it up ↗
What you can automate
- When new Ticket in HelpDesk.com, create task in Salesflare.
- When ticket Assignment Changed in HelpDesk.com, create task in Salesflare.
- When ticket Followers Changed in HelpDesk.com, create task in Salesflare.
- When new Message in a Ticket in HelpDesk.com, create task in Salesflare.
- When ticket Priority Changed in HelpDesk.com, create task in Salesflare.
- When ticket Status Changed in HelpDesk.com, create task in Salesflare.
About HelpDesk.com
HelpDesk.com is a ticketing platform for customer service teams. Use it to manage tickets from email, chat, and messaging in one queue.
HelpDesk.com operations on Zapier
Triggers (7)
Start a workflow when this happens
- New Message in a Ticket — Triggers when there's a new message in a ticket.
- New Ticket — Triggers when a new support ticket is created.
- Ticket Assignment Changed — Triggers when ticket changes assignment.
- Ticket Followers Changed — Triggers when followers change in a ticket.
- Ticket Priority Changed — Triggers when ticket changes priority.
Show 2 more triggers
- Ticket Status Changed — Triggers when ticket changes status.
- Ticket Tags Changed — Triggers when tags are changed in a ticket.
Actions (7)
Things Salesflare can make it do
- Add Followers to Ticket — Add followers to an existing ticket.
- Add Tags to Ticket — Add tags to an existing ticket.
- Create Ticket — Creates a new ticket.
- Create Upload Transaction — Start upload transaction to allow attachments upload.
- Find or Create Ticket — Finds an existing tickets
Show 2 more actions
- Update Ticket / Send Reply — Change ticket properties or send reply.
- Upload Attachment During Transaction — Upload attachment during open transaction.
Searches (1)
Look up existing records
- Find Tickets — Finds an existing tickets
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