Janis and Salesflare
How to connect Janis
- Via Zapier — 8 operations available. Set it up ↗
About Janis
Janis is an AI customer support agent that handles chat, email, SMS, voice, and social channels, with human takeover when needed.
Janis operations on Zapier
Triggers (3)
Start a workflow when this happens
- Conversation Escalated — Triggers when a conversation is escalated to a human.
- Conversation Resolved — Triggers when a conversation is resolved or archived.
- New Conversation — Triggers when a customer starts a new conversation with your agent.
Actions (5)
Things Salesflare can make it do
- Escalate to Human — Escalates a conversation to a human operator.
- Resolve Conversation — Archives a conversation and sends the CSAT survey.
- Resume AI — Hands a conversation back to the AI agent.
- Send Outbound Message — Starts a new outbound conversation on one of the agent's channels.
- Send Reply — Sends a reply to an existing conversation.
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