Support Board and Salesflare

Customer Support board.support ↗

How to connect Support Board

Via Zapier — 57 operations available. Set it up ↗

About Support Board

Support Board is a communication and chat platform powered by artificial intelligence-driven chatbots.

Support Board operations on Zapier

Triggers (14)

Start a workflow when this happens

Conversation Status Updated — Triggers when the status code of a conversation changes.
Dialogflow Message — Triggers when the Dialogflow send a reply to a user message.
Email Address — Triggers when a user register his email via the follow-up message or registration form.
Email Sent — Triggers when a notification email is sent to a user or agent. Docs at https://board.support/docs/api/web#email-sent.
Message Deleted — Triggers when a message is deleted.

Show 9 more triggers

Message Sent — Triggers when a new chat message is sent. It works for both users and agents.
New Conversation — Triggers when a new conversation is received in the user's chat widget.
New Conversation Created — Triggers when a new conversation is created.
New Login — Triggers when a user login successfully from the login form of the chat. This Webhook is sent only if the login is successful.
New Messages — Triggers when new messages are received in the chat widget or the admin area.
New Registration — Triggers when a user registers successfully from the registration form of the chat. This Webhook is sent only if the registration is successful. This Webhook is sent also if the registration is updated via the registration form of a Rich Message.
Rich Message — Triggers when the user submits the values inserted in a Rich Message. All the Rich Messages that require the submitting of data fire this Webhook, some of them are the follow-up email form, the registration form, the buttons.
SMS Sent — Triggers when a new text message is sent by a user or an agent.
User Deleted — Triggers when a user is deleted.

Actions (43)

Things Salesflare can make it do

Add Note — Adds a new note to a conversation.
Add User — Create a new user in Support Board.
Delete Message — Deletes an existing message.
Delete Note — Deletes a note from a conversation.
Delete User — Deletes a user and all linked conversations and messages.

Show 38 more actions

Delete Users — Deletes multiple users and all linked conversations and messages.
Dialogflow Message — Sends a message to Dialogflow and add the Dialogflow response to an existing conversation as a new message.
Direct Message — Sends a direct chat message. Details at https://board.support/docs/#direct-messages.
Get Agents in Conversation — Returns an array with all the agents with at least one message in the conversation.
Get Articles — Returns an array with all the articles or a single article.
Get Conversation — Returns a conversation and the messages of the conversation.
Get Conversations — Returns all the conversations. Each conversation includes the last message of the conversation.
Get External Setting — Returns an external setting. External settings are saved on a dedicated database row.
Get Last Agent in Conversation — Returns the last agent who answered a conversation.
Get Last Message — Returns the last message in a conversation.
Get Multi Setting — Returns a subsetting of another setting.
Get New Conversations — Returns the conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation.
Get New Messages — Returns the messages of a conversation created after the given date/ID.
Get New User Conversations — Returns the user conversations created after the given date/ID or with a message created after the given date/ID. Each conversation includes the last message of the conversation.
Get Notes — Returns the internal notes of a conversation.
Get Setting — Returns a setting saved in the Settings area.
Get Settings — Returns an array with all the settings.
Get User Conversations — Returns the conversations of a user. Each conversation includes the last message of the conversation.
Google Translate — Translates multiple strings via Google Translate.
Login — Logins a user or agent. A user can log in in two ways: via email and password, or via user ID and token. The last value of the response is the encrypted login data ready to be stored in the sb-login cookie. Use the function SBF.loginCookie(response[1]); to store it. Returns false if login is unsuccessful.
Messenger Send Message — Sends a message to Messenger or Instagram.
New Conversation — Creates a new conversation.
Open AI Message — Sends a message to OpenAI and return the response, optionally add the response to an existing conversation as a new message.
Push Notification — Sends a Push notification to an agent, a group of agents, or all agents. Push notifications must be enabled in the settings area.
Search Articles — Returns the articles matching the search.
Search Conversations — Returns the conversations matching the search.
Search User Conversations — Returns the conversations of the given user ID that matches the search terms.
Send Custom Email — Sends a generic email to an email address. The sender email and name are the ones set in Settings > Notifications > Email settings.
Send Email — Sends an email to an existing user using the email templates of the Settings > Notifications area.
Send Message — Adds a new message to an existing conversation.
Send SMS — Sends a text message to a user or agent. If the template argument is true, the message is translated automatically.
Telegram Send Message — Sends a message to Telegram.
Update Conversation Agent — Assigns or update the agent assigned to a conversation.
Update Conversation Department — Updates the department of a conversation.
Update Conversation Status — Updates the status code of a conversation.
Update Message — Updates an existing message.
Update User — Updates the details of an existing user.
WhatsApp Send Message — Sends a message to a WhatsApp number.