ThriveDesk and Salesflare
How to connect ThriveDesk
- Via Zapier — 18 operations available. Set it up ↗
- Via Make — 19 modules available. Set it up ↗
What you can automate
- When note Created in ThriveDesk, create internal note in Salesflare.
About ThriveDesk
ThriveDesk is a customer support platform that helps teams manage conversations, tickets, and live chat in one place.
ThriveDesk operations on Zapier
Triggers (8)
Start a workflow when this happens
- Agent Replied — Triggers when an agent sends a reply to a conversation.
- Contact Replied — Triggers when a contact sends a reply to a conversation.
- Conversation Assigned — Triggers when a conversation is assigned to an agent.
- Conversation Created — Triggers when a new conversation is created.
- Conversation Rated — Triggers when a contact leaves a satisfaction rating on a conversation.
Show 3 more triggers
- Note Created — Triggers when an internal note is added to a conversation.
- Status Changed — Triggers when a conversation status changes to active, pending, or closed.
- Tags Updated — Triggers when tags are added or removed from a conversation.
Actions (8)
Things Salesflare can make it do
- Add Note — Adds an internal note to a conversation.
- Add Tag — Adds a tag to a conversation.
- Assign Conversation — Assigns a conversation to an agent.
- Create Contact — Creates a new contact.
- Create Conversation — Creates a new conversation in the specified inbox.
Show 3 more actions
- Send Reply — Sends a reply to an existing conversation.
- Update Contact — Updates an existing contact.
- Update Status — Updates the status of a conversation.
Searches (2)
Look up existing records
- Find Contact — Finds an existing contact by name or email.
- Find Conversation — Finds an existing conversation by keyword, status, inbox, assignee, tag, or contact email.
ThriveDesk operations on Make
Triggers (8)
Start a workflow when this happens
- Watch agent replies — Triggers when an agent replies to a conversation.
- Watch assigned conversations — Triggers when a conversation is assigned to an agent.
- Watch contact replies — Triggers when a contact sends a reply to a conversation.
- Watch conversation ratings — Triggers when a contact leaves a satisfaction rating.
- Watch conversation status updates — Triggers when a conversation status changes (active / pending / closed).
Show 3 more triggers
- Watch conversation tag updates — Triggers when tags are added or removed from a conversation.
- Watch new conversations — Triggers when a new conversation is created in ThriveDesk.
- Watch new notes — Triggers when an internal note is added to a conversation.
Actions (9)
Things Salesflare can make it do
- Add a note — Adds an internal note to a conversation.
- Add a tag — Adds a tag to a conversation.
- Assign a conversation — Assigns a conversation to an agent.
- Create a contact — Creates a new contact.
- Create a conversation — Creates a new conversation in ThriveDesk.
Show 4 more actions
- Make an API call — Performs an arbitrary authorized API call to ThriveDesk.
- Send a reply — Sends a reply to an existing conversation.
- Update a contact — Updates an existing contact.
- Update conversation status — Updates the status of a conversation.
Searches (2)
Look up existing records
- Search contacts — Searches for contacts by name or email.
- Search conversations — Searches for conversations using filters.
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