TIA and Salesflare

How to connect TIA

TIA is a customer support platform where AI agents answer questions on your site, capture leads, and raise tickets for your team.

Start a workflow when this happens

New Form Submission — Triggers when a visitor submits one of your custom forms in chat.
New Lead — Triggers when a visitor submits the in-chat contact form on one of your agents.
New Ticket — Triggers when an agent raises a helpdesk ticket for your team to follow up on.
New Ticket Assignment — Triggers when a ticket is assigned to a teammate, or reassigned.
New Ticket Status Change — Triggers when a ticket moves to a different status — for example when it is closed.

Things Salesflare can make it do

Create Lead — Adds a lead to one of your agents, as if the visitor had submitted the in-chat contact form.
Create Ticket — Raises a helpdesk ticket — useful for routing requests that arrived somewhere other than chat.

Look up existing records

Find Lead — Finds the most recent lead from an email address.
Find Ticket — Finds a ticket by number, or the most recent ticket from an email address.