Worktual Contact Centre and Salesflare
How to connect Worktual Contact Centre
- Via Zapier — 20 operations available. Set it up ↗
What you can automate
- When new Contact in Worktual Contact Centre, find or create contact in Salesflare.
- When new Ticket in Worktual Contact Centre, create task in Salesflare.
- When new Ticket Tags in Worktual Contact Centre, create task in Salesflare.
- When new Task in Salesflare, add Tag to Ticket in Worktual Contact Centre.
About Worktual Contact Centre
Worktual offers customer service which turn your customer-support agents to optimize your customer experience, engagement, and satisfaction.
Worktual Contact Centre operations on Zapier
Triggers (8)
Start a workflow when this happens
- End Chat — Triggers when a chat is ended
- New Agent — Triggers when a new agent is created
- New Call — Get a new call list
- New Contact — Triggers when a new contact is available.
- New SMS — Get a new sms list
Show 3 more triggers
- New Ticket — Triggers when a new ticket is created
- New Ticket Tags — Get all Ticket tags In your worktual Account
- New Visitor in Queue in Worktual — Triggers when a new visitor queue is created
Actions (9)
Things Salesflare can make it do
- Add Comments to Ticket — Add Comments to Ticket
- Add Tag to Ticket — Add Tag to ticket in worktual
- Create Contact — Create a new contact in the Worktual
- Create Ticket — create an New Ticket in Worktual
- Remove Contact — Remove a contact based on email address in worktual
Show 4 more actions
- Send Email — Send Email from worktual account
- Send SMS — Send SMS from Worktual Account
- Update Contact — update contact based on the email address
- Update Ticket — update a Particular Ticket in worktual
Searches (3)
Look up existing records
- Find Agent — Find a agent based on the email in a worktual.
- Find Contact — Find a contact based on the name or email in a worktual
- Find Ticket — Find a Ticket in a Worktual
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